*Newly Launched Easter Collection*
TERMS AND CONDITIONS

Please make sure to read through all the Terms and Conditions as set out below before placing your order. By using our website and/or any services offered here, you agree to accept and abide by these Terms and Conditions.

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Mentor Mom (“Provider”) website located at the domain name www.mentormom.net (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider.

PRODUCTS

All the products on this Website are made by hand and therefore slight differences may occur. The colour of natural, unpainted wood products may differ from those in the photographs as wood come in many variations of natural colour. The same applies to fabric related items.

Mentor Mom cannot be held liable for any injury/death/ or any other loss that may occur directly or indirectly from the use of our products as they are used outside of our control. Mentor Mom assumes no obligations or responsibilities whatsoever. The purchaser or user indemnifies and holds Mentor Mom harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

ORDERS AND DELIVERY

Mentor Mom currently only delivers to addresses in the Republic of South Africa.

Only door-to-door courier delivery is available

Orders placed on the Website are binding and cannot be cancelled.

All products are made to order. The User agrees to accept the delivery time of 14 days from the date on which the order was placed. The Mentor Mom team will always attempt to dispatch an order well before the 14 days IF POSSIBLE.

Mentor Mom reserves the right to cancel an order for any reason whatsoever on notice to the User. In such cases, if payment has already been made, the User will be fully refunded.
Mentor Mom will not be held liable for any damage or loss incurred due to incorrect delivery address or contact details provided by the User.

The User accepts that in order for Mentor Mom to prove delivery of an order or part of an order, Mentor Mom does not have to prove that the User personally received the goods, but that any person at the delivery address specified on the order signed for the delivery.

Damaged parcels: It is the responsibility of the User to make sure that parcels are inspected upon delivery. The User has the right to refuse parcels that are obviously opened or damaged. The User has the right to open the parcel in front of the courier to check if the contents are in good condition before signing for receipt. Please inform Mentor Mom immediately of any damages. Once the User signs for receipt of the parcel, the responsibility for the parcel shifts to the User.

SHIPPING AND DELIVERY

Every product on the Mentor Mom website is made to order with much love and care. There is therefore a delivery time of 14 days from the date on which the order was placed. The Mentor Mom team will always attempt to dispatch an order well before the 14 days IF POSSIBLE and you will be notified via email as soon as your order has been dispatched. We will also send you the waybill number to use for tracking your parcel on the couriers’ website.

COURIER

We offer door-to-door courier service via The Courier Guy.

  • Orders under R1500 : R115.00 per order, delivered to your door
  • Orders over R1500: Free courier to your door. 
  • Local pickup is available for customers in the Durban area.

Please note that Mentor Mom currently only delivers to addresses in the Republic of South Africa.
All our materials leave us only after careful inspection.

REFUNDS AND / OR RETURNS

Orders placed on the Website are binding and cannot be cancelled.

Returns

Should the User not be completely satisfied, they may return their order to Mentor Mom within 5 days and qualify for an online shop credit. No cash refunds. The User shall ensure that the product is returned undamaged and in its original packaging, and the User will be responsible for the cost of return shipping. Please contact [email protected] if you choose to return a product.

To qualify for a return and shop credit, your item must be unused and in the same condition that you received it.

Preparing your products for a return
  • Package your products safely and securely for protection during transit.
  • Please make sure to include all items and or parts of items. This is especially important in the case of products sold in sets.
CUSTOM ORDERS AND CLEARANCE STOCK

Custom orders may not be cancelled, returned or refunded. Clearance stock will not be returned or refunded.

INCORRECT ORDERS

In the rare event that we sent you the wrong product, please notify Mentor Mom within 4 days of receiving it. We will arrange for collection of the incorrect stock and dispatch the correct stock thereafter.

DAMAGED PARCELS

It is the customer’s responsibility to make sure that parcels are inspected upon delivery. You have the right to refuse parcels that are obviously opened or damaged, and you may open the parcel in front of the courier to check if the contents are in good condition before signing for receipt. Please inform Mentor Mom immediately of any damages. Once you have signed for receipt of the parcel, the responsibility for the parcel shifts to the you.

ONLINE PAYMENT

All online credit card payments and instant EFT Payments are processed by PayFast Online Payment Services. Please visit www.payfast.co.za to view their security policy.

PRIVACY POLICY

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties.

Only the necessary information (that is the delivery address and contact phone number) will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

All online credit card payments and instant EFT Payments are processed by PayFast Online Payment Services. Please visit www.payfast.co.za to view their security policy.

E-COMMERCE WEBSITE CONTENT & PRIVACY

The Website www.mentormom.net sells handmade children’s toys and learning materials. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser or user indemnifies and holds Mentor Mom harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

Mentor Mom does not accept any responsibility for any faults, errors or interruptions that may occur from using this site. Mentor Mom does not accept any responsibility either for any computer viruses your device may have contracted whilst using this site. This site is provided “as is” and you use it at your own risk. Mentor Mom accepts no liability for any loss or damage resulting from any use of this site or any of its content, howsoever such loss or damage may result. Mentor Mom makes no representations or warranties of any kind, whether express or implied.

Mentor Mom disclaims all representations and warranties including, but not limited to, the site and its availability, the content of the site or the accuracy thereof, product availability and delivery times, merchantability or fitness for a particular purpose of information, goods or services.

Mentor Mom cannot be held responsible for security breaches occurring on the user’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Mentor Mom will supply all goods to the delivery company in good order. Mentor Mom will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

COPYRIGHT

This website and all its content are the sole property of www.mentormom.net and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. All rights in and to the Content is reserved and retained by www.mentormom.net . Except as specified in these Terms and Conditions, the User is not granted a license or any other right under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

UPDATES TO TERMS AND CONDITIONS

Mentor Mom reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will take effect within 24 hours after such changes are posted to this Website.

It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates. When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions.

CONTACT INFORMATION

Mentor Mom is a sole proprietor business.
Tel: 082 817 0334
Email: [email protected]